terms & conditions

# 1. In general

The following terms and conditions are valid between the customer and Ayoe when ordering products via www.ayoeshop.dk. By submitting an order, you are agreeing to the terms and conditions set out below. Therefore, customers are always recommended to read our terms before placing their order.

# 2. Price and Payment

a) All prices on www.ayoeshop.dk are quoted in DKK and include 25% Danish VAT.

b) Payment can be made via the following credit cards: VISA, VISA Dankort, MasterCard, Eurocard, and Maestro. There are no further charges in addition to any fees from credit card vendors.

 # 3 Delivery

a) Delivery takes place with ordinary Post Danmark. Expected delivery time is 2-8 business days, and the delivery process will begin as soon as Ayoe has confirmed the order and received payment.

b) In the case of technical problems, the listed stock at www.ayoeshop.dk may be incorrect. If this occurs, Ayoe reserves the right not to deliver the product; therefore, the customer will be able to cancel the order.

c) Ayoe cannot be held liable for delays and damage or other negative consequences if these are due to delivery reasons beyond Ayoe's reasonable control.

 # 4 Right of Cancellation

a) All products purchased on sale cannot be exchanged or returned – these sales are final.

b) The end user is entitled to withdraw his/her purchase within 14 days of receiving the product. This entitles the customer without further cause. Please contact info@ayoeshop.dk before returning your products.

The right of withdrawal is valid only if the product appears new, without any traces of wear and tear (i.e. scratches, wear, etc.) Ayoe reserves the right to assess whether the product has been used inappropriately. If the product is valued at a lower sales price than the customer’s original purchasing price, the customer's right of withdrawal is not applicable.

NB: Please note that the above is not applicable for Ayoe Vintage, as these are previously used clothes.

 # 5 Complaints

For trading on www.ayoeshop.dk, the customer has 2 years’ statutory warranty on defects on the product, cf. section 83 of the AFTL. Therefore, Ayoe will repair or replace your product if a defect is found. Please note that 'defect' does NOT include wear and tear, i.e. more or less oxidation on Ayoe Jewelry.

Ayoe will pay for the shipment of the returned product if the product is defect and the cost of the shipment is reasonable.

Ayoe reserves the right to assess whether there is the presence of wear and tear or improper handling of the product.

Please contact Ayoe before returning your product:

Info@ayoeshop.dk

The products must always be returned in safe and protective packaging, and a receipt is required if you wish to use the right of complaint.

NB: Please note that the above is not applicable for Ayoe Vintage, as these are previously used clothes.

# 6 Personal Information

a) For purchases at www.ayoeshop.dk, the customer must provide personal information: name, address, e-mail address and, if applicable, phone number. This information is collected for the sole purpose of delivering the jewelry to your address.

b) Collection and processing of the customer's personal data in connection with your purchase at www.ayoeshop.dk takes place in accordance with the Personal Data Act.

Some third parties will not, at any time, gain access to your personal information collected by Ayoe.